ReportRTS
Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.
Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.
A new development build of ReportRTS is available
ReportRTS #215
Changes:
- Finalize configuration migration.
v0.4
A new development build of ReportRTS is available
ReportRTS #214
Changes:
- Config migration from "request" to "ticket". Proceed with caution.
v0.4
A new development build of ReportRTS is available
ReportRTS #212
Changes:
- MASSIVE refactor. Breaks EVERYTHING listening to ReportRTS. Do not use this if you rely on plugins listening to RTS events.
v0.4
A new development build of ReportRTS is available
ReportRTS #211
Changes:
- Escape JSON String to avoid MalformedJsonException.
v0.4
@ProjectInfinity
Sent you a pm as it might contain sensitive data.
@Tallcraft
It will be back. That's why I want the dump, at least then I can fix it.
@ProjectInfinity
Nevermind, it seemed to have fixed itself after closing all open tickets. :)
@Tallcraft
Please dump your SQL and send me the file, EXACTLY the way it is now.
@ProjectInfinity
Latest dev-build: Command '/ticket read' doesn't work anymore http://pastie.org/private/jd9rwjztrhln5kuarivmtg
A new development build of ReportRTS is available
ReportRTS #207
Changes:
- Fix unclaim and claim command when using console.
v0.3
A new development build of ReportRTS is available
ReportRTS #206
Changes:
- Fixes NBSP character on windows servers.
- Fix numbers from appearing in messages when closing a ticket.
v0.3
Mr. Jenkins is back.
I had to redo the project to allow for maven repos, so if you need a build below 205, see the ReportRTS Legacy project on the development build page.
@Tallcraft
He will be as soon as they release the new build that fixes the bugs they introduced in the latest one.
@MonsieurJenkins
Get well soon!
Jenkins not feeling too good, so he will be out of commission for a while.
Currently writing a php script that checks the mysql-table for new tickets and sends a message to our team-channel on slack if there is a new one. :3 Amazing stuff.
@Tallcraft
Very odd. I don't recall seeing that occur in testing. Will try to replicate.
@ProjectInfinity
Thanks for fixing this.
Found another bug: http://puu.sh/b0ngT/47c021f90c.png The ticket was closed with '/ticket close [ID]' (no comment), but the players is sent a '5' (Last char of ticket-id?)
If you run an invalid ticket-cmd e.g. /ticket derp it won't display anything. Should show a help-message. Also /ticket should show a list of parameters.
Thanks for your ongoing support! :)
A new development build of ReportRTS is available
ReportRTS #195
Changes:
- Further rename requests to tickets.
- Update /rts help.
v0.3
@Tallcraft
You're right, help isn't updated yet. Luckily the usage page here is. I'll get on it.