HelpMe

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This project is abandoned and its default file will likely not work with the most recent version of Minecraft. Whether this project is out of date or its author has marked it as abandoned, this project is no longer maintained.

HelpMe Plugin v1.3.1

Less chaos, more control, better management!

IMPORTANT: When upgrading from a version older than v1.3.0, after installing the upgrade you must do /hm clean or /hm reset when the server starts.

Features

HelpMe allows users to create tickets that server moderators can respond to. Moderators are able to easily teleport to the location and world were the ticket was created. The advanced permissions system allows for complete control over all aspect of the HelpMe plugin so you can control what different levels of users can do. The plugin allows you to customize the colours and formatting of all messages so that the plugin can match the feel of any server. HelpMe makes use of your servers database through the bukkit.yml file. If you don't have a database, don't worry, bukkit includes a built-in (and default) SQLite server which you can use.

Commands

All commands are accessible through a tree based menu. This limits the number of conflicts that you'll experience as well helping users navigate their available commands. Every command in the HelpMe plugin starts with /helpme or /hm.

Check out the Commands section of the wiki for information on the commands available in HelpMe.

Permissions

Each command in HelpMe plugin is controlled by a permission meaning you can control exactly what each user can do.

Check out the Permissions section of the wiki for more help on all the permissions used by HelpMe.

Configuration

Through the HelpMe plugins config.yml you can setup and fine tune the way HelpMe will work on your server. When you first run HelpMe a config.yml file will be created that you can modify, reloading the server or the plugin will load the new configuration.

For detailed Configuration help check out the Configuration section of the wiki.

Need Help?

If you need any help please feel free to leave a message on this page or contact us!

Feedback

We always welcome feedback about our plugins so if you have a suggestion or even just a comment, let us know!

Comments

_ForgeUser9865751
- Join Date: 10/24/2012
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#40 _ForgeUser9865751

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Posted Mar 27, 2013
@ledhead900

Working on 1.5.1, I use it on my server.

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_ForgeUser408286
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#39 _ForgeUser408286

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Posted Mar 23, 2013
This being updated for 1.5.1 ?

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_ForgeUser9865751
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#38 _ForgeUser9865751

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Posted Mar 3, 2013
@AlexLeporiday

Thank you :P

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_ForgeUser9358291
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#37 _ForgeUser9358291

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Posted Mar 2, 2013
@Minecrell

Life has been really busy lately. I've done some work on it and I'm not sure how happy I am with it. When I get time I'll work on it some more and deploy a beta version for you to test, how about that? :P

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_ForgeUser9865751
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#36 _ForgeUser9865751

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Posted Mar 2, 2013
Any news on the update? :)

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_ForgeUser9358291
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#35 _ForgeUser9358291

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Posted Feb 24, 2013
Going through a major internal change and it's taking longer than expected. Adding a lot more flexibility to the plugin which means removing hard coding and adding loading of values etc.

Once I get to a state that is stable and near completion I'll release a beta version.

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_ForgeUser9358291
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#34 _ForgeUser9358291

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Posted Feb 23, 2013
@lunus72

When a user logs in they will be told any many closed tickets they have but have not seen. They can then do /hm closed (If they have the permission) and see each ticket ID number. They can then do /hm check <ticket> and see all the comments and the final closing response.

I can add a /hm check closed which will let you see all closed tickets much the same way you can currently see open tickets if you feel that would be useful.

As for allowing all users to see the tickets, they just need the check.all permission to see all tickets. They won't be able to claim or close or comment on any other ticket unless they own it but they will be able to see all past and present tickets the same way a moderator can.

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_ForgeUser9030439
- Join Date: 6/13/2012
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#33 _ForgeUser9030439

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Posted Feb 22, 2013
Hi, I love about this plugin that multiple moderators can leave comments on the same ticket. The only problem I am facing is: It would be nice if both users and mods would have the option to see closed tickets that they can learn from other mods how tickets have been handled. Also if the admin decides in the configuration a permission that would allow even users to see tickets of other users could help to reduce people asking the same question someone else did. Then the ticket system would be a treasure trove for questions and FAQ. But most importantly users miss the replies and have no way to check closed tickets. The "hide seen tickets" should be configurable in the permissions. Thanks for your great work!

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_ForgeUser9865751
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#32 _ForgeUser9865751

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Posted Feb 18, 2013
@AlexLeporiday

I'm really looking forward to this :)

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_ForgeUser9358291
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#31 _ForgeUser9358291

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Posted Feb 18, 2013
Adding localisation has meant re-factoring and modifying a lot of code. The next version out will be a beta version but will include a partial localisation option.

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_ForgeUser9358291
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#30 _ForgeUser9358291

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Posted Feb 13, 2013
@Minecrell

Added along with helpme.ticket.closed. Good idea.

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_ForgeUser9865751
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#29 _ForgeUser9865751

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Posted Feb 13, 2013
@AlexLeporiday

Thank you, great work!

Maybe you should add helpme.ticket.comment to recommend permissions for players? ;)

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_ForgeUser9358291
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#28 _ForgeUser9358291

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Posted Feb 13, 2013
v1.3.1 has been put up for review and will be coming soon!

This version see a change in a number of permissions so make sure you read the change log! I have updated our help pages here to reflect the changes. Good luck!

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_ForgeUser9865751
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#27 _ForgeUser9865751

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Posted Feb 13, 2013
@AlexLeporiday

Thanks a lot! I will try it later.

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_ForgeUser9358291
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#26 _ForgeUser9358291

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Posted Feb 12, 2013
Version 1.3.0 and version 1.2.3 contain database changes which requires the recreation of the database. You can use /hm clear to keep all open and claimed tickets.

Thanks. :)

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_ForgeUser9358291
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#25 _ForgeUser9358291

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Posted Feb 12, 2013
@Minecrell

Beta version 1.3.0 uploaded. Added comments! If you're feeling like testing something new then go grab v1.3.0 and try out /hm comment <ticket> [message].

I am sure you'll find some bugs in it but it should majoritively work. Any bug fixes should not require a database clean.

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#24 _ForgeUser9865751

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Posted Feb 12, 2013
@AlexLeporiday

When I have shown the new ticket plugin to the other admin on my server, the first question was: "How do I comment?" :D

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#23 _ForgeUser9865751

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Posted Feb 12, 2013
@AlexLeporiday

I can help you I you want ;)

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_ForgeUser9358291
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#22 _ForgeUser9358291

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Posted Feb 12, 2013
@Minecrell

I've got an idea of how to introduce this but it'll need a lost of testing. :P

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#21 _ForgeUser9865751

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Posted Feb 12, 2013
@AlexLeporiday

I have to go to bed :D I meant comments^^

Last edited by _ForgeUser9865751: Feb 12, 2013

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Project ID

51407
Created

Feb 4, 2013
Last Released File

Feb 13, 2013
Total Downloads

4,023
License

GNU General Public License ver...

HelpMe v1.3.1
Feb 13, 2013
HelpMe v1.3.0
Feb 12, 2013

Bukkit

HelpMe

Bukkit Plugins

HelpMe

Table of Contents

HelpMe Plugin v1.3.1

Features

Commands

Permissions

Configuration

Need Help?

Feedback

Comments

About This Project

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Bukkit