HelpRequest
HelpRequest
Version: 1.3
If you would like to see this in action, logon to our Minecraft server at: minesrv.almuramc.com
Overview
HelpRequest is the first of its kind in-game, GUI based Help Desk / Ticketing system. Users can send in-game requests to Admins for whatever they may need assistance for. Features a nice alerting system to signal an Admin when a user needs assistance. Tracks the username, time, location, world, subject and request message directly from our in-Game GUI based Request system.
How to Use?
Currently once you install the HelpRequest plugin into your servers plugin directory it will automatically appear when a user presses F6 or what ever keybind you currently have configured.
Configuration
The Configuration is as follows:
Admins: - Notch - Jeb_ HOT_KEY: KEY_F6
Admins: list of Admins to receive notifications of new requests added. Hot_Key: Default Keybind for opening HelpRequest.
Commands
/HelpRequest = Opens Help Request GUI.
Permissions
HelpRequest.use = Allows users to use Help Request, create and edit their own requests. HelpRequest.admin = Allows Admins to view/edit/delete all requests.
Dependencies
1.6.4 anyone? Long time since it has been updated :(
As far as I know it works fine with 1.4.6 As I am currently running it with. I do second the request for a completed setting when staff completes the request.
Can you please make this compatible to 1.4.5! VERY INTERESTED IN PLUGIN!
You should add a Completed Request button after the admin is done with the request
@XxArchangelz
I added the teleport ability.
There should be a way to teleport to the location the request was reported at, also being notified by as an admin when a ticket has been submited aswell as on joining the server for the admin, and the option to use screenshots as evidence/proof like http://forums.spout.org/threads/admn-info-screenshot-2-spn1345-cb1-3-2-r0-2.261/
@pichubolt090
Yes, the priority and the categories option would be awesome! :D
@dockter
Yeah - replies to tickets would be a nice feature. Perhaps something along the lines of categories - much like devBukkit's ticket system? Bugs/problems/suggestions/ideas, that sort of thing.
@TeamCobalt
Ok, I can do that.
@jhs232
yeah it does
add a option to reply to a request so that the player can see a reply
and add priorty's
Requires spoutcraft + spoutplugin?
@dockter
thanks for the info.
Something changes in Spoutcraft thats broken Widgets and GUI's.
Im working with Spout to get it fixed.
this plugin looks awesome, can't wait to try it out. will make things so much easier.
EDIT: seems pressing any button results in the screen closing itself
EDIT2: Doesn't seem to be working on your server either...
EDIT3: this bug also affects other plugins once occurring. after it closes itself, other plugins such as info guide and GUI Creator won't open until the user logs out and in.
@dockter It works now, I edited the plugin.yml file to do it though. I set it as a default perm so that no perm is needed in the permissions file.
@dockter Well my perm plugin is pex and here is the permissions file. It is in alphabetical order with player having:
HelpRequest.use
and Admin having:
HelpRequest.admin
Thanks for taking a look.
@LordBlackwolf
What perms r u using?
Can anyone verify that perms work? My players have HelpRequest.use but they can't get the guide, nor can admins with HelpRequest.admin, but when I tried using HelpRequest.* it worked for me.
Awesome plugin! :D please could you make it available to change the language of buttons and all that?