posting-logs
Posting logs (Windows)
Here's one way of posting the useful logs in order to get help for your AutoPrice issue.
- Extract all your log archives
- Install WinRAR or 7-zip
- Go to your server's logs folder (download it if needed)
- In Windows explorer select *.log.gz files
- Right click them and choose "Extract Here"
- Merge and filter the logs
- Hold Windows-button while pressing R
- On "Run" dialog type "cmd" and press enter
- On command prompt type "cd <folder containing the extracted logs files>" and press enter
- Run command: copy *.log all.log
- Run command: findstr /I autoprice all.log > autoPrice.log
- Post the filtered log file
- Open autoPrice.log with any text editor and copy the whole content (ctrl+a and ctrl+c)
- Use your web browser to open http://pastebin.com/
- Paste the logs there, submit and copy the address
- Come back here and submit a ticket, describe the issue and paste the address of your log
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