posting-logs

Posting logs (Windows)

Here's one way of posting the useful logs in order to get help for your AutoPrice issue.

  1. Extract all your log archives
    1. Install WinRAR or 7-zip
    2. Go to your server's logs folder (download it if needed)
    3. In Windows explorer select *.log.gz files
    4. Right click them and choose "Extract Here"
  2. Merge and filter the logs
    1. Hold Windows-button while pressing R
    2. On "Run" dialog type "cmd" and press enter
    3. On command prompt type "cd <folder containing the extracted logs files>" and press enter
    4. Run command: copy *.log all.log
    5. Run command: findstr /I autoprice all.log > autoPrice.log
  3. Post the filtered log file
    1. Open autoPrice.log with any text editor and copy the whole content (ctrl+a and ctrl+c)
    2. Use your web browser to open http://pastebin.com/
    3. Paste the logs there, submit and copy the address
    4. Come back here and submit a ticket, describe the issue and paste the address of your log

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