HelpTicket
What is HelpTicket?
Most of the time on server's you will see user's persistently asking for help because someone had griefed or stolen from them. This plugin allows those users to file a ticket that staff can then look at and deal with as they see fit. If a staff member cannot deal with the situation they can assign the ticket to a staff member who can. When you port to a ticket you are not only assigned to the ticket but teleported and the situation is brought up on screen for you to see. Everything is fully customizable and documentation on this can be found here
Features
- MySQL support (through DeityAPI)
- Tickets are assigned a unique ID # which can be used to track the ticket
- Tickets can also be assigned a priority of LOW, MEDIUM, HIGH the default being MEDIUM
- Tickets will be sorted by the priority when viewing all tickets
- Fully customizable language.yml file
- Comment System
- Teleporting to location that ticket is made, viewing the situation just as the person who created the ticket
- Notifications of staff as well as members when ticket is modified
- Offline players will get notified of updates to their tickets when they join
- '/pe' being an alias for '/ticket' for people moving from PetitionPlugin to this
- If my plugin Mail is installed ticket creators will be notified of the status via an in game Mail if they are not online to see the change.
Requirements
Setup
- Place HelpTicket within your plugins folder
- Add permission nodes to users where relevant
- Optional: you can change almost every user message and formatting via the language.yml file I will update the language config wiki soon
Permissions
General Users
For general users you can add the helpticket.general.* or specify below
- helpticket.general.list
- helpticket.general.create
- helpticket.general.info
- helpticket.general.select
- helpticket.general.comment
- helpticket.general.close
Admin users
For admin users you can add the helpticket.admin.* . Or specify below, Note that admins should also have the helpticket.general.* permission as well
- helpticket.admin.tp
- helpticket.admin.assign
- helpticket.admin.priority
- helpticket.admin.purge
How to operate
After your set-up is all complete you are ready to start using it. You can use '/ticket ?' or '/ticket help' in-game to view a list of commands that can be used.
Before you start dealing with tickets you need to select one. To do this you type /ticket select <ticket-id> . After that you can deal with the ticket as you need to
Commands
User Commands
- /ticket list <OPEN/CLOSED> <page-number> - Shows all tickets
- /ticket [select/sel] [ticket-id] - Shows the selected tickets information
- /ticket info <page-number> - Shows the selected tickets information
- /ticket [create/new] [message] - Creates a ticket
- /ticket [comment/cmt] [message] - Comments on the selected ticket
- /ticket close <message> - Closes the selected ticket
Admin Commands
- /ticket [teleport/tp] - Teleports to the selected ticket
- /ticket assign [staff-name] - Assigns the selected ticket
- /ticket [priority/pri] [increase/decrease] - Alters the priority of the selected ticket
- /ticket purge [player-name] - Deletes all the tickets created by the player specified
Console Commands
- /ticket [comment/cmt] [ticket id] [ticket commenter] [message] - Comments on the selected ticket
- /ticket close [ticket id] [ticket commenter] <message> - Closes the selected ticket
- /ticket assign [ticket id] [staff-name] - Assigns the selected ticket
- /ticket [priority/pri] [ticket id] [increase/decrease] - Alters the priority of the selected ticket
- /ticket purge [player-name] - Deletes all the tickets created by the player specified
Extra Links
Source: GitHub
Documentation: Wiki
Player Made Tutorials
@Gnintendo
This is the issue with the config file being created wrong I think. It works with the old format for me still though:
This happens while trying to start up HelpTicket after configuring. Does it not support users other than root? I'm 100% sure I configured the database correctly.
Is it just me or does the config file not get created correctly now?
@Nekuroi @dec64
latest release corrects this. If it persists remove any "ticket.close" or "ticket.log.close" nodes from your lang file.
@Nekuroi
Getting the same error.
error on /ticket close [id]
http://dev.bukkit.org/paste/4687/
latest build
This sounds very useful! However, MySQL dosen't like to run on my computer. Could you possibly add SQLite support? Thanks!
@Hampi90
/ticket will show all open tickets at the moment if you have permission to see them. Otherwise it will show your open tickets
Is their any way to view all tickets that's posted and open at the moment? Like /ticket view all or something?
/ticket view all doesn't work I have checked :p
@gv1222 it is possible yes, however it won't be coming soon. One of the staff members on my server was suggesting this as well, however its not high on our priority list atm.
@vanZeben
Would it be possible to add add a web GUI where you can answer tickets? If so that would be awsome
OOoooo Awesome 1.0 update testing
Nice. :D
Awesome! Thank you!
SuperPerms support added thanks to @Croxis
I was actually sitting on his code since early december, however i was lazy...soz guys
Bukkitperms for 0.04? :) It would be awesome!
Are you planning to add bukkitpermissions support?
Wait, does this _require_ permissionsex or does it simply use "niji-permissions"? bPermissions is compatible with legacy permissions, but if you use the PEX api, I guess this becomes a problem.
@niugnip yea i can see this as something to add later on.
@TheGrimBear It is open source, mind sharing the changes?
Nicely done i like very much :D is it cool if i edited it to fit my server ?