Simple Help Tickets
Simple Help Tickets
Description:Simple Help Tickets provides a simple and effective system for users to request the assistance of an admin. Starting out as a rather lightweight plugin I threw together for personal use and decided to share, it has continued to expand due to popular demand. By using /ticket a user can open a help ticket, which can then be reviewed and dealt with by an administrator. Both users and admin are able to reply to tickets to further dialogue regarding a ticket. If a user logs in and an open ticket has received a reply from an admin, they will be notified of the change.
Installation:Updating to 1.0
If you are updating to 1.0 you will need to start with a fresh database.
If you're using SQLite simply delete Tickets.db in SimpleHelpTickets plugin directory
MySQL users, delete the table SHT_Tickets in your database, it will be replaced on server start.
1. Download the .jar
2. Place the .jar in your plugins directory
3. Restart the server
Configuration:
• MaxTickets
Maximum number of tickets per user.
• TicketExpiration
Number of days before a closed ticket expires
• NotifyAdminOnTicketClose
Users with the sht.admin permission will receive a message when a ticket is closed.
• MultiWorld
If using more than one world, take/check ticket will display the appropriate world name in ticket details
• OnJoin
Display number of personal tickets to user / total tickets to admin upon join
• USE_MYSQL
Whether to use MySQL instead of SQLite output.yml
• Use to customize plugin output (Language / Formatting)
Commands:
• /helptickets - SimpleHelpTickets Menu.
• /ticket (description) - Open a help ticket.
• /tickets [-a/-c] - List Open/All/Closed tickets.
• /checkticket <#> - Check the details of a ticket.
• /taketicket <#> - Assign self to a ticket. (and be teleported to the location is was set)
• /replyticket <#> <reply> - Reply to a ticket
• /closeticket [-r] <#> - Close a help ticket.
• /delticket (#) - Delete a help ticket.
• /purgetickets [-c/-a] - Purge expired, Closed or All tickets
Permissions:
• sht.ticket - Open a help ticket.
• sht.admin - Administrate help tickets.
• sht.reload - Reload SimpleHelpTickets.
To Do:
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Web GUI
By popular demand, a Web GUI is available for SimpleHelpTickets.
You can download it below. • SimpleHelpTickets Web GUI
Thankyou for your support! :D Recent Change-Log:
1.4
- Updated for Spigot API 1.10.2
- UPDATED: Updated for new UUID system
(Caveats: UUID not translated to player name)
- Fixed: bug when reopening a ticket
1.3.6
- FIXED: MaxTickets not limiting the amount of tickets a user can open
- FIXED: User OnJoin notification of open tickets repeating itself
- FIXED: MySQL Connection Check. (Merged PR: TheCutter)
1.3.5
- Updated extra formatting to not interfere with colour codes
- Recoded ticket.class
- Fixed "CONSOLE has opened a ticket" bug for MySQL users
- Fixed notification of admin reply on user join
1.3.4
- Added bold/italic/underline/strike/reset to output.yml
- Fixed typo in output.yml
- Added check to getconnection in mysqlconnection.java to ensure connection is established, and if not re-stablish connection before continuing.
1.3.3
- minor bugfix: Users rceiving notification about open tickets even if tickt is/are closed
- minor bugfix: Prefix removed from 'No Tickets To Display' message
- minor bugfix: Instances of getDisplayName changed to getName in closeticket & taketicket (Fronix)
- minor bugfix: A few typos in output.yml have been fixed (if your output.yml is unchanged, delete it before starting your server to generate a new one)
Great =) thx
@Odiumxxx
I'm loving this plugin It helps reduce the amount of work admins do when handling a situation.
Would it be possible to make a new permission set that allows only the ability to take & close tickets but not delete them? So i can give the moderators the ability to take tickets & close them but not delete them.
sht.mod - Can take / close a help ticket.
Thanks sooo much, this is the very best ticket plugin in my opinion, all the others are complicated and have unneeded things added to it, this is quick and simple, thank you :)
"Not sure where 'replying' to a ticket would fit."
- if the player is offline there is no need to use "/mail send" or sth like this, maybe the players could reply again and you could review the whole correspondence of a ticket - you dont need to spam the chat when hes online
@rickky2
No worries. :)
@baemboo
1) Not sure where 'replying' to a ticket would fit. When an admin uses /taketicket they are assigned to the help ticket, if the user who opened the ticket is online they're notified of this, when the ticket has been resolved the admin will close it which removes it from the list.
2) I'm sure we can do that, and make it configurable in config of something.
thank you