ReportRTS
Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.
Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.
Comments
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_ForgeUser6851956 Owner
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_ForgeUser15731229 Ticket Manager
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Posted Mar 7, 2012@Dinastya
I currently do not have a delay time, it won't be difficult to add though.
The plugin do however have a maximum number of open tickets it allows you to have at the same time. :)
And I like that suggestion a lot. I'll add it to my list and see what I can do about it.
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Posted Mar 7, 2012-
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Posted Mar 6, 2012@MatrixJ21
While it would be a nice feature to have, I don't think I will be doing that in ReportRTS. I think this is the job of a channel plugin.
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Posted Mar 6, 2012Can we have a /mod-chat command or something similar, where the user and the moderator can join a private chat or something? Sorry if I'm asking too much, but this plugin has potential :)
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Posted Mar 5, 2012@icecube45
For the first comment, on my to-do list.
For the second one, I forgot to add the notify.
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Posted Mar 5, 2012also a alert to the player who filed it saying that it was completed and mod comments
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Posted Mar 5, 2012Add modcomments with the /done!
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Posted Mar 5, 2012@Hkdavid1008
Interesting suggestion. I'll add it to my list. :)
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Posted Mar 5, 2012I have a suggestion: Make a feature in which you can clear multiple tickets at the same time! That would be awesome!
Thanks
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Posted Mar 4, 2012Hey, you finally got a build out, great job man. I'll test for you now.
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Posted Mar 4, 2012@spunkiie
While this looks and probably feels a lot like ModTRS, the source is entirely different. I have yet to add configuration options for all the messages in ReportRTS.
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Posted Mar 3, 2012Awesome job!! I am constantly flooded with questions from new users ever since 1.2 and modTRS didn't work your amazing!
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Posted Mar 3, 2012where the heck is the messages.yml file ?
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Posted Mar 3, 2012@iVMoRiginal
It is currently in my Suggestions/Idea list. I'll probably get around to that list once the to-do list is done. :)
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Posted Mar 3, 2012Could we maybe have the auto-close-ticket in the next update? "Closed - Reason: expired" or something? Thank you. Im checking this daily :)
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Posted Mar 3, 2012@Mr_H4mm3r
They were designed to be the way they are for a reason. Look up ModTRS, you'll see why. :)
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Posted Mar 3, 2012All the commands should be renamed to something like:
/report (command)
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Posted Mar 3, 2012@PhiberOptikx
While it is a good idea, I think this is a job for the PM plugin you are using. :)
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Posted Mar 3, 2012Second idea:
- /dnd
If you have the - reporttrs.mod flag can you setup a /dnd flag to block incoming whispers with the response: "This moderator does not have an open ticket with you at the moment. If you need support type /modreq with your issue."
or something similar. Basically a way to stop pm harassment on large servers. (If I log in I get flooded with whispers. An auto reply would be nice.)
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Posted Mar 3, 2012@etherz10
It is not a port (I actually made it from scratch), but I'll add a configuration option for this in the next update. :)