ReportRTS
Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.
Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.
@ProjectInfinity
@ProjectInfinity Any chance you have an eta, or even "best-guess" as to when your spigot rewrites will be completed?
Thank you for continuing to work on this great plugin!
@lespauls19
I will on the new Spigot page that I will be posting once my rewrites are done. The storage system is seeing a major rewrite and should allow me to support more types of storing tickets.
Would you mind fixing up the help page with all of the updated commands as well as adding the redirect to the help page whenever you do /ticket It's really difficult to have to look up the correct command formatting on this page every time someone needs to do a command
@OneTrueLegend
Afraid no. You will have to use a older version of ReportRTS.
Heya is there any chance you'd be willing to add support for 1.6.4 as this plugin would be a great addition to many modded servers. Thanks :)
Hey there!
Awesome plugin.
What is the permission I give my supporters so they get notified if there are tickets?
Thanks.
EDIT:
reportrts.mod (as listed in the plugin.yml)
@ProjectInfinity Awesome work! A comment system would be a welcome addition to this plugin. I'd offer to help but I'm extremely overworked at the moment.... anyway, this is extremely useful for tracking support requests.
@TCMylesM
There is not a comment system. You can put a closing statement on a ticket by doing /ticket close <id> <comment> though.
Is there a command to reply to a ticket?
@sync667
Read usage, commands have changed unless you edit them in the configuration.
Hi, I update plugin for last dev build for 1.7.10 version spigot protocol hack 1.8 and all works, but when i type /check etc its not know command. All was fine all this time before that and now when CI i down i can check it why that happend. But i don't get any errors and reportrts command works.
My jenkins is currently out of commission as the host it was on just vanished from the face of the earth. As a result I am recreating the server on a new one, and as a result all previous data is lost.
@binxycraft
Hmm. No I don't think that's it. Can you show me a screenshot of it and provide me with the permission nodes you have given to the group?
I just set this up on bungeecord and it works well but is it normal when someone uses /ticket read self that they see everyone's tickets (it says up the top You have X unresolved tickets, but lists everyone's tickets) Maybe it has something to do with everyone having the same IP (due to connecting through the proxy)?
@Vlaminations
Thank you.
@ProjectInfinity
Thanks! Donated to you out of appreciation to your work and dedication! Keep up the good work!
@Vlaminations
My VPS has been suspended for some reason. I have contacted support to have it resolved.
Dev build site is offline.
@mrchasez
Works perfect in 1.7.10. You are using a non-dev build which had a bug in regards to console commands (kinda minor since the majority don't use them). It was fixed long ago in a dev build located here: http://ci.regularbox.com/job/ReportRTS/
@ProjectInfinity
Update to 1.7.10? http://paste.ee/p/2fSbp