Bukkit

NOTICE - Post your suggestions in the comment section below, please!

Features:

• Players may open one or more tickets and get assigned a unique ticket # for each. This number is used to track, comment, close, assign, unassign and view the ticket.
• Each ticket can be assigned to a specified staff member or left unassigned
• Players and staff members may add comments to the ticket
• Staff members may warp to the location where the ticket was opened
• Staff members may review the history of each open ticket
• Closed tickets can be archived and reviewed
• Use the command "/ticket" or the shorthand command "/ti"
• Supports multiple worlds
• All commands are case-insensitive
• Multilanguage support
• Automatic updating
• Metrics by Hidendra

Do you speak english, but it isn't your native language? Then you could help me by translating my plugin into your native language! You will be listed in the plugins config as a Translator :) If you want to help me translate this http://pastebin.com/djSdPQ1n paste and send me the link of your translated paste. Thank you :)

Command Syntax:

• /ti open|create|new <message>
• /ti comment|log <#> <message>
• /ti close <#> [<message>]
• /ti list open|assigned|unassigned|assignedtome|closed|mine
• /ti view <#>
• /ti assign <#> <staff member>
• /ti unassign <#>
• /ti warp|tp <#>
• /tm update

Installation:

• Download the latest TicketManager version.
• Copy it to your "plugins" directory
• Load the plugin (Restart or reload the server)

• If you are updating the plugin please delete your language files because sometimes new messages are added!

Config:

auto-updating: true -Set to false if you don't want automatic update checking / downloading language: de -Change language. Available: en (english), de (deutsch), custom (create your own) max-tickets: 1 -Set the maximum open tickets per player. Set to 0 to disable. notify-interval-seconds: 10 -The interval teammembers are notified about new tickets. Set to 0 to disable. notify-owner-on-assign: true - Notify the ticket creator when his ticket gets assigned notify-owner-on-unassign: true - Notify the ticket creator when his ticket gets unassigned

Permissions:

• ticketmanager.new - create a new ticket
• ticketmanager.list - list tickets
• ticketmanager.assign - assign a ticket to a specified staff member
• ticketmanager.unassign - unassign a ticket
• ticketmanager.warp_to_own - warp to own ticket
• ticketmanager.warp - warp to a specified ticket
• ticketmanager.archive - archive a specified ticket
• ticketmanager.close - close a specified ticket
• ticketmanager.commentown - comment own ticket
• ticketmanager.commentall - comment a specified ticket
• ticketmanager.bypass_close - bypass closed tickets (warp)
• ticketmanager.viewall - view a specified ticket
• ticketmanager.showtickets - show open tickets on player join
• ticketmanager.update - update the plugin

Metrics

This plugin utilizes Hidendra's plugin metrics system, which means that the following information is collected and sent to mcstats.org:

A unique identifier:

• The server's version of Java
• Whether the server is in offline or online mode
• The plugin's version
• The server's version
• The OS version/name and architecture
• The core count for the CPU
• The number of players online
• The Metrics version
• You can disable the stat collection via /plugins/PluginMetrics/config.yml if you wish.