Command Usage
Requesting help
To request help from a moderator, use /modreq [message]. Replace "[message]" the message you want to be sent to the moderators, or I will personally come to your house and slap you with a wet trout.
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Listing all online moderators
Typing /modlist will list all the moderators online.
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For moderators
Listing all open requests
Simply type /check to list 5 of the open and claimed requests. It lists the ID number, timestamp, username, and a short segment of the text. (To see the full request, read the "Reading a request" section) The ID number is very important, and is what will be used to interact with the other commands.
If there's more than 5 requests at a time, it will give you a notice. Type /check p:2 to go to the 2nd page, and so on. Ideally, everyone would have the Improved Chat mod, where you can scroll, but I digress.
To view closed requests, type /check t:closed. This will list the first 5 closed requests. To see more closed requests, type /check t:closed p:2 and so on.
To view held requests, type /check t:held.
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Reading a request
Requests are shown with an extremely truncated message on the /check interface. To read the full request, type /check #. The # is the ID number that was listed in the /check interface. It will then show the status, the user and timestamp, the moderator that handled the request (if applicable), and the text of the request.
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Handling a request
ModTRS provides multiple ways to handle a request. You can close it immediately, claim it so another mod doesn't close it, or put it on hold.
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Claiming a request
To prevent other mods from stepping on your toes while you handle a request, you can claim it. It marks it as such in the /check interface. To claim a request, type /claim # where # is the ID number of the request. To unclaim it, type /unclaim #.
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Teleporting to a request
To get to the scene of the crime (depending on the nature of the request), type /tp-id #. The server will automatically place you at the location that the mod request took place.
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Putting a request on hold
To put a request on hold, type /hold # where # is the ID number of the request. This removes it from the /check interface, so other requests can get more visibility. To view all held requests, type /check t:held
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Closing a request
Once you've completed or denied a request, you can close it by typing either /complete # or /done #. This will send a message to the user, and remove it from the class.
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Reopening a request
To reopen a closed request, type /reopen #. This will put the request back on the queue, and will be open to moderators again.
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Sending a message to other moderators
If you need to talk to the other mods exclusively, type /mod-broadcast [message]. This will send a message to all the moderators and only the moderators.
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Banning users from sending requests
If you need to prevent someone from sending requests, type /modreq-ban [username]. To unban them, type /modreq-unban [playername].
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