I would like to see 2-4 Moderator Levels.
For example permissions nodes:
Where it's possible for either a user or moderator to escalate a ticket to a higher level.
If a moderator (Level2) has a ticket, and feels he does not have the permissions or possibility to solve the problem. Allow the moderator to Escalate the Ticket, and it can then be picked up by someone who has a higher level.
The same goes for a Player, let's say his ticket has been picked up by the same moderator (Level2), and that moderator is not very helpful or even unfriendly. The user can then escalate the ticket to "Level3" where an Op can take care of it. And it will not be visible for Level0-2 anymore.
Each "Level" can only see tickets at that level or lower.
I'm not sure if this should be implemented or not. But it could possibly even make it possible to allow players to help each other with easy questions. And then escalate or make a Ticket to Support/Moderators.
- 3 comments
- Last updated
- Dec 10, 2013
- May 02, 2013
- Declined - We decided not to take action on this ticket.
- Enhancement - A change which is intended to better the project in some way
- Medium - Normal priority.