HelpRequest

HelpRequest

HelpRequest

Version: 1.3

HelpRequest 1

If you would like to see this in action, logon to our Minecraft server at: minesrv.almuramc.com

Overview

HelpRequest is the first of its kind in-game, GUI based Help Desk / Ticketing system. Users can send in-game requests to Admins for whatever they may need assistance for. Features a nice alerting system to signal an Admin when a user needs assistance. Tracks the username, time, location, world, subject and request message directly from our in-Game GUI based Request system.

How to Use?

Currently once you install the HelpRequest plugin into your servers plugin directory it will automatically appear when a user presses F6 or what ever keybind you currently have configured.

Configuration

The Configuration is as follows:

Admins:
- Notch
- Jeb_
HOT_KEY: KEY_F6

Admins: list of Admins to receive notifications of new requests added. Hot_Key: Default Keybind for opening HelpRequest.

Commands

/HelpRequest = Opens Help Request GUI.

Permissions

HelpRequest.use = Allows users to use Help Request, create and edit their own requests. HelpRequest.admin = Allows Admins to view/edit/delete all requests.

Dependencies

HelpRequest 1 HelpRequest 1

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  • Avatar of yanniclord yanniclord Jan 28, 2014 at 15:17 UTC - 0 likes

    1.6.4 anyone? Long time since it has been updated :(

    Mod-Pack: DNSTechpack from the ATLauncher
    ----------------------------------------------------------------------------------------
    Server: DNSTechpack's Official Server included in the pack:
    dnscraft.dnstechpack.com
    ----------------------------------------------------------------------------------------
    Rank: Co-Owner
    ----------------------------------------------------------------------------------------

  • Avatar of dreadfullydespized dreadfullydespized Jan 01, 2013 at 01:46 UTC - 0 likes

    As far as I know it works fine with 1.4.6 As I am currently running it with. I do second the request for a completed setting when staff completes the request.

  • Avatar of Speedrookie Speedrookie Nov 30, 2012 at 13:25 UTC - 0 likes

    Can you please make this compatible to 1.4.5! VERY INTERESTED IN PLUGIN!

  • Avatar of meezboy1 meezboy1 Nov 04, 2012 at 18:22 UTC - 0 likes

    You should add a Completed Request button after the admin is done with the request

  • Avatar of dockter dockter Nov 01, 2012 at 18:03 UTC - 0 likes

    @XxArchangelz: Go

    I added the teleport ability.

    BFAK:90572240,474344991705deee14d355de6ad5b26280465c85414dd9c8d4e607e5e6e3f34e

  • Avatar of XxArchangelz XxArchangelz Oct 15, 2012 at 00:14 UTC - 1 like

    There should be a way to teleport to the location the request was reported at, also being notified by as an admin when a ticket has been submited aswell as on joining the server for the admin, and the option to use screenshots as evidence/proof like http://forums.spout.org/threads/admn-info-screenshot-2-spn1345-cb1-3-2-r0-2.261/

    Last edited Oct 15, 2012 by XxArchangelz
  • Avatar of Enrux Enrux Oct 06, 2012 at 04:10 UTC - 0 likes

    @pichubolt090: Go

    Yes, the priority and the categories option would be awesome! :D

  • Avatar of pichubolt090 pichubolt090 Oct 05, 2012 at 21:01 UTC - 1 like

    @dockter: Go

    Yeah - replies to tickets would be a nice feature. Perhaps something along the lines of categories - much like devBukkit's ticket system? Bugs/problems/suggestions/ideas, that sort of thing.

  • Avatar of dockter dockter Oct 05, 2012 at 15:59 UTC - 0 likes

    @TeamCobalt: Go

    Ok, I can do that.

  • Avatar of yurikoma yurikoma Sep 21, 2012 at 14:33 UTC - 0 likes

    @jhs232: Go

    yeah it does

    BFAK:Yurikoma,90585256,e75dc04cce6c6025190751da0092a1a7b0b5620ac2732aef1e79b45a14306689

Facts

Date created
Jul 31, 2012
Categories
Last update
Oct 27, 2012
Development stage
Release
Language
  • enUS
License
All Rights Reserved
Curse link
HelpRequest
Downloads
3,510
Recent files

Authors